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Our Quality Policy
Our quality policy presents a managerial wholeness
which stretches from the process of obtaining inputs to after-sale
service activities. Our quality studies are carried to every department
in Roza and to all fields of our workers tasks and responsibilities.
Roza Zipper believes that the quality of a product depends on the
quality of the process in which the product is made. Our quality policy
which penetrates to every process of our production and management
depends on following principles:
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being customer oriented
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continuously searching for quality
development
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continuously training
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participated management
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innovation and creativity
These principles which determine our quality policy
become certain by our customer’s needs oriented production and our
standards. At the first stage of our production process, customer’s
needs are determined. In accordance the determined needs, appropriate
product design and inputs are determined. In Roza, the raw materials,
ingredients and services that have direct effect on the quality of
products are bought from providers whose sufficiency is approved. The
ingredients that do not meet our ROZA standards which are determined in
accordance to TS11516, BS 3084, DIN 3419 and ASTM 2061 and the
requirements of national and international standards are not transferred
to production process. Registration results of inputs control tests are
saved by which we measure and evaluate the sufficiency and performance
of our input providers. The input providers that do not satisfy our
standards are took out from our approved lists.
In production of zipper which consists of
approximately 20-25 processes, as long as the required inspections and
experiments or verification of the required reports are not made at
every production process, the transition of products to the next stage
is prevented. The control of every process is made by Quality and
Production Department to determine weather the products are satisfying
the standards. At the final quality control studies, the strength and
reliance of the product is tested at laboratories. The registration that
made in all these process are saved. One copy of the inspections and
experiments result of our products can be mailed or faxed to customers
who demand. Before the shipping of the products, the approval of the
products by customer can be made. If customer demands, the products
tests such as TS (Intertex), MTL, TNO, EKOTEKS, HOHEINSTEIN, İTÜ, KOSGEB
are made in national and foreign laboratories. The report regarding
these tests results are also saved.
The delivery of the orders is made on time with the
help of our efficient, productive and dynamic production and management.
Also, we provide every after-sale services about our products.
Being a result of our production and management
process, our quality policy is taken under grantee by quality
certificates. We are working with all our opportunities to develop and
implement our quality policy…
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